Distance stops setting the price.
Mail-in labels cost more with every zone. DropUpp's rate is the same from any drop-off point.
Your returns. Our drop-off network.
DropUpp curates drop-off locations your customers already visit, for easy, box-free returns. Each return is processed at the nearest of five DropUpp warehouses, and only what you want back ships home.
1,500+ drop-off locations. 5 processing warehouses. One rate card.
0dropped off
0headed home
0resolved in region
0parcel miles saved
Click anywhere on the map to drop a return.Tap the map to drop a return.
How this simulation works
Drop-off. Each dot is 10 returns left at a DropUpp point. The points shown are illustrative; the real network has 1,500+ locations.
Processing. Returns go to the nearest of five warehouses: Los Angeles, Dallas, Chicago, Miami and New Jersey.
Sorting. A typical split is 70% back to your warehouse, 20% resold or liquidated and 10% recycled. Yours depends on your products and rules.
Shipping home. Each warehouse holds your stock and ships it once there is enough to fill a pallet. How many items that takes depends on what they are; the simulation uses 100.
Parcel miles. The miles every return would have traveled on its own to your warehouse, minus the miles the pallets actually travel.
84% of shoppers say box-free, label-free returns are their favorite way to return. 90% avoid retailers whose only return option is mail.
Why box-free costs less than mail-in.
Four things change when returns stop traveling one parcel at a time. Tap any diagram to watch it again.
Verified before the long trip.
A quick verification happens at drop-off. The hard verification against the return happens at the nearest DropUpp warehouse, so your 3PL never charges you to open it. Refunds go out at the drop-off scan or after verification, your choice.
Only wanted stock comes home.
Items are graded at the nearest DropUpp warehouse. Damaged items are recycled there, and stock you do not want back can be resold or liquidated there. Neither travels to you.
One rate card.
No carrier, 3PL and processing contracts to stitch together. One rate covers drop-off, transport and processing.
What does one return really cost you?
Set your numbers. We will mark up the receipt.
about 480,000 a year
DropUppOne return, today
Service levelL2A
- Return label$9.80Replaced by our drop-off network
- Receiving the parcel$2.89Arrives on pallets instead
- Inspecting 1.75 items$1.40Verified against the return before it ships
- Unsellable items shipped back30%Graded nearby. Only wanted stock comes back.
- Refurbishing Grade B$3.85Restored before it ships
You pay today$17.94
With DropUpp you save
$0.50–$2.60
per return
About $260k–$1.2M a year at your volume
After DropUpp's typical pricing and freight home. Get your exact figure
How this is calculated
One return today = your label + $2.89 to receive the parcel + 1.75 items × $0.80 to inspect + 0.7 Grade B items × $5.50 to refurbish.
With DropUpp = DropUpp's typical price for your service level + freight home on consolidated pallets + what your 3PL charges you to receive the pallet and restock each item at $1.50, and on the standard, to refurbish Grade B. The 20% resold or liquidated and 10% recycled never ship back.
Why it is a range. Pricing varies with volume and with whether you buy direct or through a returns platform, and freight depends on how full each pallet is, about $1–$2 per item shipped home. Figures are rounded.
Sources. 3PL Hub's 2026 RFP benchmark puts returns handling at a median $2.89 per return plus $0.80 per item inspected. The Fulfillment Advisor's 2025 survey of 600+ warehouses averages $10.52 per pallet received and $4.06 per return processed. The $1.50 restock and $5.50 refurbishment figures are midpoints of the $1–$2 and $3–$8 ranges published by 3PLGuys. The label default reflects a typical USPS return label. The 1.75 items per return, 40% Grade B, 70/20/10 split and pallets of about 100 items are DropUpp operating figures; how many items fit on a pallet depends on what they are.
Choose your level of service.
Every return arrives at the nearest DropUpp warehouse. What happens there is up to you. The more we handle, the more you save.
Here is the same return, three shirts with one damaged, at each level.
L1Consolidate
You get back
All your returns in one consolidated shipment of sealed bags. Scanned in, but never opened or verified.
- Open the bagYour team
- Verify the itemsYour team
- Grade conditionYour team
- Recycle damaged itemsYour team
- Refold and retagYour team
SavingsGood
L2Verify
You get back
✓✓✓
All three shirts, each verified against the return. The damaged or unwanted one still ships to you, unless you set a rule for it.
- Open the bagDropUpp
- Verify the itemsDropUpp
- Grade conditionYour team
- Recycle damaged itemsYour team
- Refold and retagYour team
SavingsBetter
L2AGrade
You get back
✓✓♻
The two shirts worth keeping. The damaged one is recycled near the drop-off, so it never ships to you.
- Open the bagDropUpp
- Verify the itemsDropUpp
- Grade conditionDropUpp
- Recycle damaged itemsDropUpp
- Refold and retagYour team
SavingsBest value
L3+Restore
You get back
✓✓
Two shirts, folded and tagged like new. Ready to go straight back on the shelf.
- Open the bagDropUpp
- Verify the itemsDropUpp
- Grade conditionDropUpp
- Recycle damaged itemsDropUpp
- Refold and retagDropUpp
SavingsMost savings
From L2 up
You decide where each item goes.
Once an item is verified, it can go wherever makes the most sense for you. Tell us once, by product or by season, and we take care of it at the nearest DropUpp warehouse. Only what you want back makes the trip home.
- RecycleDamaged or unsellable
- LiquidateSold in bulk
- ReworkRepaired or refreshed
- RecommerceResold as pre-owned
- Send back to youConsolidated with your other returns
Add a box-free option to every merchant's returns.
For returns platforms and portals. One connection puts DropUpp drop-off next to mail-in, for every merchant you serve. Here is what changes, and what it means for each team.
Everyday tee, MReason: too big
How would you like to return it?
Drop off, box-free EasiestShow a QR code at a store near you. No box, no label.
Mail it backAny carrier. Print a label and pack it in a box.
A new option on your price list.
Offer box-free drop-off to every merchant on your portal, at a price you set.
Your merchants stay yours.
You keep the relationship. We invoice you, never your merchants.
A reason to choose your portal.
Shoppers prefer box-free returns. Now your merchants can offer them through you.
One connection.
Connect once through our API. It sits beside the carriers you already offer, and nothing gets replaced.
Pallets, not parcels.
Merchants receive verified, graded stock on consolidated pallets instead of loose returns.
Every status comes back to you.
Drop-off, verification, refunds and shipments report to your portal as they happen.
Something shoppers notice.
A box-free option at 1,500+ drop-off locations, right inside the return flow.
Easy to explain.
No box, no label, no printer. Show a QR code and go.
Good for your merchants' brands.
84% of shoppers say box-free, label-free returns are their favorite way to return.
Become a partnerWe will walk you through partner pricing and the integration.
Run it on your real returns.
Send us a month of return data and we will map it the way the simulation above does, item by item, with your real numbers.
Request received.
We will be in touch to set up your walkthrough. Have a month of return data ready and we will map it with you.
For store owners
Become a DropUpp drop-off location.
Shoppers bring their returns to your counter with no box and no label. You check them in with a few taps, we pick them up, and you get paid every month.
- Paid every monthYou earn for every return checked in at your store.
- New people through your doorEvery drop-off is a shopper walking into your store.
- Nothing to pack or shipNo boxes, no carrier accounts, no postage. We do the pickups.